Gerade M.
Mid-Level BPO Contact Center Team Manager
Open to offersNew to PlatformPortfolios
About
Gerade M. is an accomplished Campaign Manager and former Team Manager with over 14 years of experience in the BPO contact center industry, including leadership roles across South Africa, the UK, and the USA. Having managed teams for organizations such as Link Up BPO, Sa BPO, and Lulaway BPO, Gerade oversaw sales operations, coached and developed agents, and was responsible for delivering end-of-day performance reports and upskilling team members. His hands-on background includes direct client interaction, CRM management, and driving KPI achievement for campaigns involving broadband, cable, mobiles, insurance, and retail sectors. Gerade is recognized for his proficiency in sales flow articulation, objection handling, and customer service, with multiple certificates and awards for top performance and holding the number one agent position at multiple sites.
Experience
Team manager
Jirah international · 2025 — 2026Managed a team, focusing on coaching, development, sales flow, pipeline management, CRM usage, and maintaining communication with clients.Customer service and sales
Ignition · 2023 — 2025Provided customer service and sales support for Redventures allconnect, focused on broadband, cable, and mobile services in the USA, primarily handling inbound calls.Customer service agent and sales
Hgs · 2023 — 2025Delivered customer service and sales assistance for Redventures allconnect regarding broadband, cable, and mobile services in the USA, with an inbound call focus.Sales
Ignition cx · 2021 — 2023Handled sales for new mobile lines with MTN, focusing on cell phones.Technician
Sensible solution · 2016 — 2018Performed technical duties related to CCTV, alarms, gate motors, and electric fencing.Team manager
Lulaway bpo · 2016 — 2018Managed an 8-agent team focused on spectrum broadband in the USA and loft insulation for the UK, ensuring targets were met and aiding in coaching and salesmanship.Team manager
Link up bpo · 2015 — 2016Oversaw a team of 10 agents, emphasizing coaching and development in salesmanship, objection handling, and reporting directly to clients.Campaign manager
Sa bpo · 2015 — 2016Led three team managers on the PCP campaign, ensuring compliance with policies, quality control, and customer satisfaction through coaching and development.Sales agent
Synergy · 2014 — 2015Conducted sales for the 02 network in the UK, managing both inbound and outbound calls.Sales agent
1st call · 2012 — 2013Focused on sales of pay protection insurance in the UK.Sales agent
Cci international · 2010 — 2012Engaged in sales for campaigns including 02 and orange network, as well as geek squad insurance, in the UK.
Skills & Expertise
Education
- Grade 11 passDaleview secondary school
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