Gerald D.

Gerald D. is a licensed Mechanical Engineer who specializes in insurance operations within the United States. Based in Quezon City, Philippines, he excels as an Insurance Operations Analyst at ReSource Pro Philippines, supporting The Baldwin Group. His responsibilities include developing employee benefit workbooks, performing quality audits, and training new team members. Prior to this, he served as an Insurance Operations Associate at Microsourcing, where he assisted US brokers with pre-renewal documents and coordinated with internal teams to ensure timely deliverable completion. Gerald began his career as a US Medical Insurance Advisor at Concentrix Philippines, adeptly handling inquiries, resolving healthcare concerns, and managing claims escalation. His engineering background is reinforced by a Bachelor's degree in Mechanical Engineering from the Technological Institute of the Philippines, where he graduated Cum Laude and was recognized as a DOST scholar. His technical proficiency is complemented by strong analytical skills and a keen eye for data accuracy and process documentation.