Geraldine D.
Mid-Level Dispatch & Customer Support Virtual Assistant
Open to offersNew to PlatformAbout
Geraldine D. is an experienced General Virtual Assistant with a background in logistics, dispatch, customer support, administrative operations, and inventory management across logistics, food delivery, manufacturing, and non-banking financial services industries. At Falcon Virtual Services, Geraldine served as a dispatcher, coordinating schedules, routes, and field staff, ensuring efficient service delivery while mentoring new dispatchers and developing training materials. She managed order processing, customer inquiries, and records using CRM systems for food delivery clients. Previously, at Cebuana Lhuillier, she supported branch operations by preparing reports, handling compliance, and achieving sales targets in insurance and jewelry. At Adriste Philippines, she tracked inventory and coordinated with suppliers as a materials planner. Geraldine utilizes data entry, dispatch and tracking, CRM management, inventory tracking, and report preparation to support business efficiency and accuracy in remote and on-site settings.
Experience
Dispatcher
Logiscal LLC · 2023 — 2026Coordinated schedules, routes, and field staff to ensure timely and efficient service delivery. Communicated clearly with clients, drivers, and management while monitoring real-time operations and resolving issues promptly. Managed records and service requests, ensuring accurate documentation to facilitate daily operations. Acted as a trainer for new dispatchers, onboarding them and providing guidance on operational procedures and communication standards.Order Processing / Customer Service Representative
Mixed Clients · 2022 — 2023Handled customer orders by verifying pricing, quantities, and shipping details. Coordinated with inventory and logistics teams to ensure timely fulfillment and maintained accurate records. Addressed customer inquiries via phone, resolving complaints professionally and efficiently, while ensuring customer satisfaction through follow-ups and CRM management.Advisor, Customer Service I • Chat Support
Concentrix - Baguio · 2021 — 2022Provided inbound and outbound calls, email, and live chat support to resolve customer inquiries and service issues. Maintained accurate records and ticket documentation in adherence to SOPs. Coordinated with internal teams to ensure timely resolutions and high customer satisfaction.Branch Personnel • Appraiser/Admin Assistant/Vault Custodian/Cashier
Cebuana Lhuillier - Pawnsoft Baguio Area · 2017 — 2021Managed daily administrative operations at the branch, processing documents, reports, and requests efficiently. Coordinated with various departments for approvals while keeping both digital and physical records well-organized. Prepared daily, weekly, and monthly reports using Excel and Google Sheets, while presenting performance metrics via PowerPoint.Data Encoder / Data Entry
Northern Luzon Market Associates Corp. · 2016 — 2017Executed data entry tasks with a focus on accuracy, managing spreadsheets and CRM systems. Reviewed records for errors and generated basic reports. Conducted regular inventory checks to ensure proper stock management.Materials Planner - Leather Department / Data Entry
Adriste Philippines, Inc. · 2013 — 2016Tracked inventory levels and material usage to ensure smooth operational flow. Worked with suppliers for timely replenishment while managing purchase orders and stock logs. Prepared inventory and materials reports and monitored reorder points to prevent shortages.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyBaguio College of Technology · 2009 — 2013
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