Geraldine G.
Senior Front Office Manager
Open to offersNew to PlatformAbout
Geraldine P. is a seasoned hospitality professional with over 15 years of experience in hotel operations, known for her leadership in guest services and front office management. Currently, she serves as the Front Office Manager at Grand Sierra Pines Baguio, where she leads the Front Office and Reservations Operations, develops SOPs, and drives guest satisfaction initiatives. Her expertise includes guest complaint handling and service recovery, enhancing revenue through promotions and upselling. Previously, she held roles at Venus Parkview Hotel, managing daily operations and guest services. With a foundation in quality assurance from her tenure at Sitel Philippines Corporation, Geraldine excels in staff development and implementing operational improvements. Her career also includes pioneering efforts in hotel openings and operations coordination, making her an asset to industry leaders seeking operational excellence.
Experience
Front Office Manager
Grand Sierra Pines Baguio · 2022 — PresentLeads operations of Front Office and Reservations, develops hotel SOPs, oversees guest satisfaction initiatives, conducts Learning & Development programs, implements cost-saving measures, supervises team leaders, and coordinates with various departments.Opening Team
217 Bonifacio Residences · 2022 — 2022Participated in hotel pre-opening tasks such as front office setup, SOP development, staff training, and preparing for operational readiness.Front Office Manager / Guest Service Manager / Duty Manager
Venus Parkview Hotel · 2018 — 2022Managed daily operations of the hotel and supervised Front Office, Concierge, and Guest Services. Responsible for service recovery, guest relations, staff leadership, operations coordination, and public relations.Quality Analyst
Sitel Philippines Corporation · 2007 — 2015Conducted quality audits and facilitated coaching sessions, while developing Quality Scorecards and performing trend analysis and operational improvement recommendations.Logistics and Sales
HISAKA (Singapore) Pte Ltd · 1993 — 2007Engaged in logistics and sales activities in the automation solutions sector.Front Office Supervisor
Supreme Hotel · 1991 — 1993Oversaw front office operations during tenure.Front Desk Clerk
Elegant Hotel · 1991 — PresentProvided front desk services.Service Crew
Jollibee Foods Corporation · 1988 — 1990Worked as service crew member.Front Office Supervisor
Rooms DivisionManaged Front Office operations including housekeeping coordination, room inventory management, revenue coordination, reservations, guest satisfaction, and staff schedules.
Skills & Expertise
Education
- Bachelor of Science in Commerce major in ManagementSaint Louis University, Baguio City · — — 1989
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