Geraldine D.
Mid-Level Healthcare Customer Service Representative
Open to offersNew to PlatformAbout
Geraldine D. is a seasoned Customer Service Representative and Virtual Assistant known for her expertise in US healthcare customer service, lead generation, and digital marketing support. With a professional background in handling intricate insurance inquiries, she excels in member eligibility verification and claims denials management, ensuring smooth provider communication through both EHR/EMR systems and CRM documentation. Geraldine has effectively managed lead generation campaigns targeting EHS officers in manufacturing sectors across the U.S., showcasing her prowess in B2B interactions and social media content creation. Her role as a Publishing Coordinator involved spearheading multi-platform book republication, emphasizing her ability to enhance market reach and visibility. Having supported over 40 customers daily in a remote healthcare CSR capacity with Sagility Philippines, Geraldine consistently met KPIs, reinforcing her reputation for operational efficiency and high-level client satisfaction.
Why hire me
Employers should hire me because I’m reliable, detail-oriented, and proactive. I have strong customer service, administrative, data entry, and research experience. I communicate professionally, learn new tools quickly, follow instructions carefully, and take ownership of my work.
Experience
Lead Generation & Digital Marketing Assistant
Maus Safety · 2026 — PresentConducted targeted lead generation campaigns aimed at Environment, Health, and Safety (EHS) officers within manufacturing and related industries across California and the United States. Created and designed impactful social media flyers and promotional graphics to enhance audience engagement.Publishing Coordinator
Sir Andy · 2026 — 2026Oversaw the digital republication and formatting of books on various online distribution platforms. Enhanced market reach and visibility by optimizing metadata, listings, and digital assets for multi-platform releases.CSR Healthcare - Remote
Sagility Philippines · 2024 — 2025Delivered customer support via phone, email, and chat to over 40 customers daily. Resolved inquiries effectively while ensuring high levels of satisfaction and professionalism. Recorded customer interactions accurately in CRM systems and collaborated with team members to enhance service processes.US Healthcare Customer Service Representative
Sagility Philippines · 2024 — 2025Engaged with providers to verify member eligibility and address claims denials while supplying necessary documentation. Investigated claim denials by identifying missing documents or billing discrepancies, formulating effective responses. Maintained precise records of interactions with providers and members using internal healthcare systems and CRM software.
Skills & Expertise
Education
- Associate in Hotel and Restaurant ManagementColegio del Sagrado Corazon de Jesus · 2004 — 2006
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