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Geraldyn B. — Junior Customer Support Specialist from Philippines

Geraldyn B.

Junior Customer Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Geraldyn C. is a proficient Customer Service Support and Virtual Assistant who brings her expertise in managing Shopify, email tasks, and administrative duties to enhance business efficiency and customer satisfaction. With a background in a Bachelor of Secondary Education with a major in English, she effectively combines her educational skills with industry-specific knowledge. Her role as a Customer Service Representative at Empire One BPO Solutions involved handling high-volume calls, resolving customer queries, and maintaining CRM records accurately. Geraldyn also developed digital strategies as a Social Media Manager at Captivno, designing engaging content and fostering online community interactions. Additionally, her tenure as an Online Teacher at Beginning English enabled her to deliver engaging lessons that improved learners’ English proficiency. Proficient in Google Suite, MS Office, and social media management tools, she is dedicated to organizational success and high-quality service delivery.

Experience

  • Customer Service Representative

    Empire One BPO Solutions · 2023 — 2025
    Managed a high volume of inbound and outbound calls to assist customers with their inquiries and resolve complaints while providing accurate information regarding products and services. Ensured customer satisfaction by actively listening and offering suitable solutions, while maintaining a professional and empathetic demeanor. Documented interactions, processed orders, and efficiently updated records in CRM systems. Worked collaboratively with cross-functional teams to address customer issues and achieved daily KPIs related to call quality and customer satisfaction.

  • Online Teacher

    Beginning English · 2025 — 2025
    Delivered English lessons through online platforms with engaging and clear instruction. Designed lesson plans and learning materials that were easy to follow, focusing on improving students' grammar, vocabulary, and communication skills. Provided constructive feedback to foster student confidence and managed virtual classrooms effectively to keep students engaged and focused. Maintained communication with parents and students regarding educational progress and needs while utilizing digital tools to facilitate smooth online classes.

  • Social Media Manager

    Captivno · 2024 — 2024
    Created high-quality graphics and short-form videos using Canva, CapCut, and other editing tools. Developed compelling captions, hashtags, and calls-to-action (CTAs) while engaging with followers through timely responses to comments and messages. Formulated a comprehensive social media strategy that aligns with business objectives and produced carousel posts, infographics, and flyers to increase engagement.

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