Geralyn R.
Collection Specialist
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Dedicated and detail-oriented Virtual Assistant with over 4 years of experience in customer service, e-commerce support, travel coordination, and administrative tasks. Skilled in handling customer inquiries, managing emails and schedules, processing orders, and providing high-quality support in fast-paced environments. Strong communication, problem-solving, and organizational skills with experience using CRM tools and remote work platforms.
Experience
Family Business Manager
Family Business | 6 Years · 2019 — 2026● Managed daily business operations and customer transactions ● Handled inventory, scheduling, billing, and customer service ● Monitored sales records and business documentation ● Coordinated with suppliers and maintained business organization ● Assisted in administrative and financial tasksRemote Collection Specialist
Foundever · 2022 — 2024● Worked remotely handling customer accounts and payment follow-ups ● Assisted customers with billing concerns and payment arrangements ● Managed email communication and account updates ● Negotiated payment plans and maintained accurate records ● Resolved customer concerns professionally and efficiently ● Followed company collection policies and proceduresTravel Specialist (Hybrid)
Teleperformance · 2019 — 2021● Assisted customers with flight, hotel, and travel bookings ● Processed itinerary changes, cancellations, and refunds ● Managed customer inquiries through phone and email support ● Used Global Distribution Systems (GDS) including Amadeus and Sabre ● Provided excellent customer service in a fast-paced environmentE-commerce Support Representative
Concentrix · 2019 — 2018● Assisted customers with online orders, returns, and refunds ● Supported e-commerce accounts through chat and email ● Updated customer information and order details in CRM systems ● Resolved delivery and payment-related concernsCustomer Support Representative
Context Global Inc. · 2018 — 2018● Provided customer assistance for billing and account concerns ● Handled inbound customer inquiries and troubleshooting ● Maintained customer satisfaction and service quality standardsCustomer Service Associate
Founder · 2017 — 2017● Assisted customers with account access and password resets ● Troubleshot internet and basic technical issues ● Guided customers through step-by-step resolutions
Skills & Expertise
Education
- Bachelor in Science and information TechnologyUniversity of Lapu-Lapu Mandaue · 2008 — 2009
- SecondaryUniversity of Visayas · 2004 — 2008
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