Gerlie S.

Led and managed a team of Dropbox specialists to ensure efficient file storage, collaboration, and document management across the organization. Provided guidance to resolve technical issues related to file syncing, access, and file management while ensuring timely user support. Monitored team performance, set targets, and recognized achievements to align with organizational goals.

Assisted patients with online and paper insurance applications by collecting required documents, submitting forms, and following up with insurance agencies to confirm processing. Monitored and tracked incoming medical records such as labs, imaging, and physician notes to ensure completeness and timely delivery. Provided patient support by explaining insurance requirements and documentation in clear language while offering updates through phone and email communication.

Retrieved medical records from hospitals, clinics, and physicians’ offices while ensuring compliance with HIPAA and privacy regulations. Maintained tracking systems for record requests, reviewed records for accuracy and completeness, and coordinated with healthcare providers, insurance companies, and legal teams to ensure proper handling and timely transfer of documentation. Communicated with healthcare and administrative teams to resolve any record-related issues or discrepancies.

Provided customer support for Kindle users by assisting with device troubleshooting, account management, and product inquiries. Resolved customer concerns efficiently to ensure a smooth user experience while maintaining high levels of customer satisfaction. Also promoted Kindle services and products to help enhance customer engagement and brand loyalty.