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Gerlie A. — Junior Virtual Assistant from Philippines

Gerlie A.

Junior Virtual Assistant

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Hi! I’m Gerlie, a dedicated Virtual Assistant and Certified Human Resource Associate (CHRA) with over 2 years of experience in customer service and administrative support.


I specialize in helping business owners stay organized and stress-free by managing their inboxes, schedules, and daily operations. With a degree in Psychology, I bring a high level of empathy and professional communication to every task. I’ve successfully handled 50+ customer inquiries daily with a 95% satisfaction rate and have supported HR operations, including recruitment and onboarding.


My skills include:

• Administrative & Executive Support: Calendar, inbox, and file management.

• HR & Recruitment Support: Screening, scheduling, and onboarding coordination.

• Customer Support: Professional chat and email handling.

• Creative Support: Social media content creation using Canva and CapCut.

• Data Management: Accurate tracking and documentation.


I am a proactive, fast learner who is comfortable working independently across US, AU, and UK time zones. If you’re looking for a reliable partner to lighten your workload and help your business grow, I’m ready to help!

Experience

  • Human Resource Associate / Administrative Support

    Infinity Telecommunications Center · 2023 — 2024
    • Managed high-volume applicant and social media communications, ensuring timely and professional responses • Designed and published recruitment creatives using Canva, increasing qualified applicants by 40% • Collaborated with HR Manager to synchronize employee data and salary adjustments • Coordinated interview scheduling, prepared screening documents, and assisted onboarding processes • Maintained organized digital records, trackers, and confidential employee files • Provided administrative and executive support including calendar management, reporting, and internal communication

  • Customer Service Representative/Intake Specialist

    Citizen’s Disability · 2021 — 2023
    • Handled 50+ daily client inquiries via chat and email with a 95% customer satisfaction rate • Assisted clients with application processes, ensuring accuracy and completeness • Collected and organized confidential client documents with high attention to detail • Reviewed and validated applications, reducing errors and processing delays • Coordinated with internal teams to ensure timely case resolution

Skills & Expertise

Customer Service and Admin SupportCRMShort-Form Video and Social MediaHR and RecruitingEmail ManagementGraphic Design

Education

  • Bachelor of Science in Psychology
    Cor Jesu College · 2019 — 2023