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Gerry M. — Mid-Level Virtual Assistant from Philippines

Gerry M.

Mid-Level Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Gerry P. is an accomplished Virtual Assistant with over 8 years of extensive experience in customer service and administrative support. Specializing in e-commerce, Gerry has effectively managed customer interactions via email for UK and US clients while excelling in Shopify order fulfillment and returns processing. In previous roles, Gerry demonstrated proficiency in Data Scraping for real estate, property management, and scheduling. As a maintenance coordinator, he managed work orders and coordinated schedules between tenants, owners, and vendors. Furthermore, his experience extends to call handling for subcontractor services, reflecting a versatile understanding of both residential property management and dynamic call center environments. Gerry has a proven track record of maintaining exceptional customer service standards and efficiently executing administrative tasks, leveraging his Microsoft Office skills to achieve successful outcomes.

Experience

  • Ecommerce Customer Support Email Representative

    Freebird and Elavate Collagen · 2024 — 2025
    Provided customer service support to e-commerce businesses through email communication, assisting customers in the UK and the US by resolving issues and answering inquiries to ensure a seamless experience.
  • Virtual Assistant

    US Clients and UK Client · 2022 — 2023
    Served as a Data Scraper for a Real Estate business, collecting property owner contact information for the CRM and verifying auction details by communicating with attorney offices. Coordinated maintenance schedules, managed work orders, and communicated with tenants, owners, and vendors. Handled calls as the first point of contact for scheduling cleaning and removal services and utilized Shopify to facilitate Amazon FBA orders, managing refunds, replacements, and cancellations.

Skills & Expertise

Education

  • College Undergraduate BSIT
    IETI College of Science and Technology · 2017 — 2018
  • Junior High School
    Roosevelt College Cainta · 2011 — 2015

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