gersjana

Gersiana M., an efficient and detail-oriented professional, has garnered experience in the retail, hospitality, and service industries within Albania. As a Sales Associate at Intersport, she excelled in customer service, providing tailored product recommendations and maintaining organized displays. Her role as a Front Desk Receptionist at Gusto Hotel in Ksamil honed her skills in guest relations, managing reservations, and handling inquiries, ensuring a smooth experience for clientele. Also, as a Call Centre Operator, Gersiana adeptly resolved complaints, processed orders, and maintained system accuracy. She is proficient in languages, demonstrating strong abilities in English and basic knowledge in Italian. Her academic pursuits at Fakulteti i Ekonomisë, Universiteti i Tiranës, have equipped her with a solid understanding of financial analysis and economic principles. Her technical skills include proficiency in the Microsoft Office package and adeptness in Google Drive and social media platforms.