Gertrudes C.

Gertrudes C. is an experienced Customer Service Representative and freelancer specializing in customer support, administrative assistance, and remote work for industries such as e-commerce, telecommunications, banking, and logistics. With a background that includes roles at Transcom (serving UPS), Startek (supporting Spectrum and Amazon), Teletech (for T-Mobile), Producers Bank of the Philippines, and as a virtual assistant with Virtual Workforce Professionals, she has demonstrated expertise in client communication, billing management, and appointment setting. Her responsibilities have ranged from responding to inquiries and resolving complaints via phone, email, and chat to managing schedules and preparing reports for executive administration. Proficient in MS Office and billing software, Gertrudes C. consistently ensures accurate financial records and delivers quality service in high-volume environments.