0 viewsTalent
Gertrudez A. — Junior Customer Service Representative from Philippines

Gertrudez A.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Gertrudez A. M. is a skilled professional with a background in both Hospitality Management and education. She earned her Bachelor's degree from Isabela State University and is currently pursuing a Master's degree in the same field. Her diverse work experience includes roles such as an Instructor I under a contract of service at Isabela State University, where she excelled in preparing and delivering educational content, showcasing her effective communication skills. Gertrudez also worked as a Call Center Agent at Foundever Sitel and Everise, where she provided high-quality customer service and maintained performance targets through her strong communication and critical thinking skills. Additionally, she served as a Graphic Designer and Office Clerk for the Local Government Unit of Alicia, combining creativity with administrative expertise. Gertrudez's experience includes part-time work at KUMU Entertainment App, where she engaged audiences through live performances, highlighting her creativity and stage presence.

Experience

  • Call Center Agent

    Everise · 2024 — 2025
    Delivered customer support through chat and email, ensuring prompt resolution of inquiries and fostering a positive experience while maintaining attention to detail.
  • Instructor I - Contract of Service

    Isabela State University · 2025 — Present
    Functioned as an Instructor I, facilitating lessons, preparing instructional materials, and assessing student learning while demonstrating strong communication skills and classroom management.
  • Call Center Agent

    Foundever Sitel · 2023 — 2024
    Provided exceptional customer service by managing calls effectively, resolving issues, and ensuring customer satisfaction while achieving performance targets.
  • Online Application - Part Time

    Kumu Entertainment App · 2020 — 2023
    Engaged audiences through live singing and interactive entertainment, built a loyal viewership via regular streaming, and expanded reach through collaborative efforts.
  • Graphic Designer - Office Clerk

    Local Government Unit of Alicia
    Merged creative design with administrative tasks by producing visual materials and overseeing office operations, ensuring document accuracy and efficient management.

Skills & Expertise

Education

  • Masters of Science in Hospitality Management
    Isabela State University · 2025 — Present
  • Bachelor of Science in Hospitality Management
    Isabela State University · 2019 — 2023

Interested in this professional?

Sign in as an employer to save this profile or invite Gertrudez A. to a job.

Sign in as an employer