Ghafar M.
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About
Handled customer support operations professionally. Acted as a liaison between teams and related departments to identify, analyze, and resolve problems, while developing long-term solutions using data, SOPs, and scripts.
Experience
Customer Expericence
PT Ruang Raya Indonesia · 2020 — 2022Professionally handle customer support operations for Ruangguru. Act as a link between the team and related department to identify and analyze roots of problems & potential problems, and develop long-term permanent solutions using all data, SOP, and script provided. • Handle day to day customer service operations for Ruangguru, resolve issue or queries from customer to ensure a high customer satisfaction level • Identify queries from customers to gather insights and recommend improvement suggestions and initiatives to other teams in Ruangguru like Product, Tech and Content teams • Help to improve the conversion of different products/services by convincing inbound inquiries,
Skills & Expertise
Education
- BSc in Management FinanceSTIE Ekuitas Bandung · 2016 — 2020
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