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Ghina S. — Junior Customer Service and Administrative Support Specialist from Indonesia

Ghina S.

Junior Customer Service and Administrative Support Specialist

Indonesia 1-2 years
Open to offersNew to Platform
Languages
IndonesianEnglish
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About

Ghina S. is a highly accomplished graduate with a Bachelor's degree in Management from Universitas Garut, achieving an outstanding GPA of 3.95/4.00. With substantial experience in customer service, Sales and Marketing, and administration, Ghina has proven expertise in handling clients, understanding customer needs, providing professional service, and coordinating with various stakeholders. At Hotel Santika Garut, Ghina supported Sales & Marketing activities through administrative and operational assistance, preparing marketing documents, customer data, and coordinating with internal teams. In the role at CV Dessy Wedding Group, Ghina effectively managed client communication, handled event administration, and improved operational monitoring. Ghina possesses key skills such as communication, negotiation, problem-solving, and adept use of Microsoft Office tools. Fluent in Indonesian with intermediate English proficiency, Ghina is passionate about developing a career focused on service and relationship management within the banking industry.

Experience

  • Administration Staff Decoration

    CV Dessy Wedding Group · 2026 — 2026
    Handled communication with clients regarding administrative needs, event preparations, and service requirements. Identified and relayed client needs to relevant teams to ensure event satisfaction. Recorded and monitored team attendance, warehouse progress, and supply inventory. Administered operational data to support event execution readiness. Took the initiative to create a more structured reporting system for warehouse progress to enhance internal monitoring and coordination.
  • Operational Administration Sales & Marketing

    Hotel Santika Garut · 2023 — 2025
    Supported Sales & Marketing activities through administration and operational assistance. Helped prepare marketing documents, customer data, and administrative needs. Coordinated with internal teams to address customer needs and hotel operations in a professional hospitality environment.
  • Bride Helper / Wedding Event Support

    GK-A Wedding Organizer · 2025 — Present
    Provided direct support and assistance to clients during event execution. Understood client needs and offered timely, professional responses and support. Coordinated with internal teams, vendors, families, and relevant parties to ensure client satisfaction. Managed unexpected situations and needs during events while maintaining effective communication. Built positive relationships with clients through a friendly, responsive, and professional approach.
  • Archive Finance Staff

    Himpunan Mahasiswa Program Studi Manajemen (HIMAPROSMA)
    Managed and archived the organization's financial documents. Assisted in administrative and financial documentation processes.

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