GIAN C.

Gian Carlo H. is a seasoned Technical Support & Customer Retention Specialist with over 20 years of experience in the BPO and tech industries, currently based in Tanza, Cavite. He has honed his skills in exceeding KPIs and quotas through a consultative approach to problem-solving, particularly in handling high-level escalations, malware removal, and home theater networking. Gian Carlo's expertise extends to technical troubleshooting involving ISP/DSL support and hardware configuration, and he is adept at managing local home and business network setups. In his role at Telus from 2022 to 2025, he excelled in managing high-risk accounts, leveraging his customer retention techniques to surpass retention targets. His previous positions at companies like Ibex, iQor, and Shore Solutions further solidified his reputation as a technical expert and a dedicated professional in delivering exceptional customer service.