Gian C.
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EnglishTagalog
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About
I’m a Virtual Assistant with over 5 years of experience in customer support, appointment setting, cold calling, and email support. I’ve worked with both B2B and B2C campaigns across home services and eCommerce. I’m comfortable using different CRM systems and communication tools, handling customer enquiries, scheduling appointments, updating records, and supporting daily business operations. I’m a reliable, organised, and quick learner who enjoys working with a team and adapting to new tasks and systems.
Experience
Appointment Setter / Dispatcher ( Inbound / Outbound )
DC Center · 2025 — 2026DC Center is a remote outsourcing company that supports home service businesses across the United States. My role involved answering inbound and outbound calls, scheduling appointments, dispatching technicians, following up with customers, and keeping CRM records up to date.Virtual Assistant
JAB Exteriors · 2026 — 2026JAB Exteriors is a roofing company. As a Virtual Assistant, I managed CRM records, followed up with leads, updated customer information, and supported the sales team with administrative tasks.Retention Customer support ( Phone / Email Support )
DOZ Outsourcing Services · 2024 — 2025DOZ Outsourcing Services is a company that provides customer support services for eCommerce businesses. I assisted customers through email and phone, handled refunds, cancellations, order enquiries, and updated customer records using CRM tools.Appointment Setter / Cold Caller
Staff Callture · 2018 — 2021Staff Callture is a business process outsourcing (BPO) company that handled outbound sales campaigns. I worked on projects such as solar, mortgage, and pharmacy, where I made outbound calls, generated leads, and scheduled appointments.
Skills & Expertise
Education
- N/AJose P. Laurel National High School · 2010 — 2015
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