Gian C.
Mid-Level Executive Virtual Assistant
Open to offersNew to PlatformAbout
Gian Carlo M. is a results-driven Executive Virtual Assistant and Customer Support Professional based in Taguig City, Philippines, with extensive experience in administrative support, travel coordination, and client relationship management. In his role as a Customer Advisor at Trip.com, he excels in managing high-volume communications and coordinating travel-related requests across multiple time zones, maintaining strong customer satisfaction in a fast-paced travel support environment. At Movate Company, he effectively handled customer billing concerns and supported sales operations as a Sales Representative. As a Customer Service Representative at Alorica Inc., Gian provided technical support and served as a Subject Matter Expert, assisting in onboarding and mentoring new team members. His proficiency in CRM systems like Salesforce and tools such as Google Workspace and Microsoft 365 highlights his capability to maintain service quality standards in challenging environments. With a background in Secondary Education from the National Teacher's College, he combines his educational insights with strong professional acumen to support US-based clients.
Experience
Customer Advisor
Trip.com · 2025 — PresentOversaw high-volume customer communications through phone, email, and chat support while managing support for international time zones. Coordinated travel-related requests such as flight modifications and cancellations with a focus on professionalism. Ensured customer satisfaction and performance metrics were upheld in a fast-paced environment, while addressing back-office operations with airline partners for effective issue resolution.Sales Representative
Movate Company · 2023 — 2025Handled customer billing issues, payment follow-ups, and account inquiries, maintaining a professional approach. Offered tailored solutions and recommendations to meet customer needs. Contributed to sales, collections, and client retention efforts while meeting service quality expectations and fostering positive client relationships.Customer Service Representative / Subject Matter Expert (SME)
Alorica Inc. · 2022 — 2023Addressed high-volume inquiries regarding testing services and academic documentation with accuracy. Provided technical support and troubleshooting for digital platforms. Assisted customers with program details and documentation requirements, while also mentoring new team members as a Subject Matter Expert, ensuring consistent knowledge of company policies for effective support.
Skills & Expertise
Education
- Bachelors of Secondary Education Major in ScienceNational Teacher’s College