Gian C.

Gian Carlo P. is an accomplished Customer Service Representative with extensive experience in the telecommunications and home security industries. From June 2019 to March 2022, he excelled at Sitel Baguio, working with AT&T to troubleshoot customer issues, achieving a monthly performance rating of 85%. He further honed his skills at Teleperformance Baguio from May 2022 to April 2024, where he supported Vivint customers by managing over 30 inbound calls daily while working remotely. His expertise in using CRM Systems like Salesforce and Zendesk, effective verbal and written communication, and adept problem-solving skills have marked his career. Gian Carlo continued to expand his service capabilities at GOV+, assisting clients with scheduling and managing up to 200 calls per shift from May 2024 to July 2026. He holds a Bachelor of Science in Information Technology from the University of the Cordilleras.