Gifford J.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Gifford J., a graduate of Caraga State University with a Bachelor of Secondary Education major in Science, is an adept educator skilled in simplifying complex scientific concepts for K–12 students. With proven expertise in data management and proficient in handling various administrative tasks, Gifford excels in positions requiring precise execution of instructions and performance tracking. He has notably served as a Data Annotation Specialist at Remotasks, where he managed scheduling and processed inquiries with precision and professionalism. His aptitude for customer support and communication was further honed during his tenure in both freelance-based customer service roles and at the Caraga State University Sports and Recreation Office. There, he supported office operations, handled inventory tracking, and maintained records. Currently, as an Outsourcing Specialist Apprentice at Kyza Media, Gifford is utilizing Airtable and spreadsheets to ensure efficient engagement tracking and adherence to SOPs.
Experience
Outsourcing Specialist Apprenticeship
Kyza Media · 2026 — PresentMonitored performance and activities using Airtable, spreadsheets, and dashboards. Followed standard operating procedures, scripts, and quality standards to enhance engagement.Office Support
Caraga State University - Sports and Recreation Office · 2025 — 2025Assisted in the operations of the office by coordinating schedules, managing documentation, and tracking inventory for events and students.Customer Support & Scheduling
Academic / Freelance-Based · 2022 — 2024Engaged in client communication and managed appointment scheduling through multiple channels. Ensured organized record-keeping and responded to inquiries promptly and professionally.Data Annotation Specialist
Remotasks · 2021 — 2023Oversaw scheduling, managed inquiries, and coordinated tasks with a focus on professionalism and efficiency. Handled data with accuracy, ensuring timely execution and reporting.
Skills & Expertise
Education
- Bachelor of Secondary Education major in ScienceCaraga State University - Main Campus
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