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Gift S. — Junior IT Technician from South Africa

Gift S.

Junior IT Technician

South Africa 3-6 years
Open to offersNew to Platform
Languages
English
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About

Gift S. is a dedicated Junior IT Technician based in Tsakane, Gauteng, South Africa. With hands-on experience in IT support, he excels in hardware and software troubleshooting and basic network infrastructure. Currently providing first-line technical support at Afrishore BPO, he effectively resolves technical issues and supports user needs with a high degree of professionalism. His certifications include CompTIA A+ and he is actively expanding his knowledge in Networking, Cybersecurity, and Microsoft technologies such as Azure and Power BI. Gift’s technical proficiency encompasses first-line help desk support, desktop and laptop repair, installation, and network setup. He has also volunteered in structured network cabling projects across multiple campuses. Gift holds an ICT Diploma from Ekurhuleni East College and is pursuing advanced qualifications to enhance his technical expertise and contribute to reliable IT service delivery. His past experience includes a role as a Merchandiser with Unilever SA. He is noted for his strong communication skills and effective teamwork.

Experience

  • Junior IT Technician

    Afrishore BPO · 2024 — Present
    Delivered first-line technical support to both employees and customers. Focused on troubleshooting hardware, software, and basic network challenges. Responsible for the installation, configuration, and maintenance of desktops, laptops, and peripherals. Assisted in monitoring and maintaining the company's computer systems and network infrastructure. Managed the logging, tracking, and resolution of IT support tickets in accordance with company procedures. Escalated complex technical issues to senior technicians as necessary.

  • Merchandiser

    Unilever SA (via Smollan) · 2021 — 2022
    Executed merchandising strategies aimed at enhancing product visibility and increasing sales. Oversaw stock levels while ensuring accurate inventory control. Fostered professional relationships with store management. Provided consistent customer-focused service in various retail environments.

Skills & Expertise

Cybersecurity SpecialistIT and NetworkingHelpdeskPerformance Marketer

Education

  • ICT Diploma
    Ekurhuleni East College · 2017 — 2020
  • National Senior Certificate (Matric)
    Tsakane Secondary School · 2010 — 2016

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