Gigi T.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Gigi T. is an accomplished professional with a strong background in customer service and support. Currently based in Dumaguete City, Negros Oriental, Philippines, she possesses extensive experience in delivering prompt and effective responses to customer inquiries via platforms such as live chat. Her tenure at Peak Support Global as a Live Chat Agent has honed her skills in customer engagement, order processing, and utilizing CRM software to optimize workflows and enhance customer satisfaction. Gigi's role as a Food Ordering Representative at Sophi Inc involved managing customer orders and providing training to new representatives, ensuring smooth operations and increased satisfaction. Her experience as a Travel Assistant showcased her ability to streamline processes for checking guests and managing reservation inquiries. Additionally, she has worked with SPI CRM as a Monitoring and Evaluation Officer, managing stakeholder relationships, and a Technical Support Representative at Qualfon, resolving technical issues and promoting mobile services. She holds a Bachelor of Science in Criminology from Negros State University and a Bachelor of Science in Nursing from Foundation University.
Experience
Live Chat Agent
Peak Support Global · 2022 — 2026Provided Advocate chat support in Agero, assisting providers with account updates to maintain accurate information and service continuity. Processed payments for providers to ensure timely transactions that supported service delivery.Food Ordering Representative
Sophi Inc - Dumaguete · 2021 — 2022Handled customer orders in the back office, verifying accurate and timely submission to Doordash. Trained new representatives in knowledge sharing and best practices, addressed customer questions and complaints both in person and via phone, and managed enquiries to enhance overall satisfaction.Travel Assistant
Sophi Inc - Dumaguete · 2017 — 2021Streamlined the check-in process for relocating guests to ensure prompt assistance. Connected clients with resources for travel documents, insurance, and currency exchanges. Managed reservation inquiries through telephone, email, and in-person interactions, while maintaining accurate records of all reservations.Monitoring and Evaluation Officer
SPI CRM · 2016 — 2017Monitored customer orders to ensure timely processing and identified alternative florists to fulfill customer requests. Managed stakeholder relationships, ensuring transparent communication regarding monitoring outcomes and subsequent actions.Sales and Customer Service Representative
SPI CRM - Dumaguete · 2015 — 2015Managed inbound sales calls for Teleflora, facilitating customer orders while ensuring satisfaction. Informed customers about promotions and special offers to drive sales, and addressed customer complaints efficiently to enhance the overall experience.Technical Support Representative
Qualfon - Dumaguete · 2012 — 2012Resolved mobile technical issues for customers and promoted airtime and mobile services. Conducted targeted questioning during troubleshooting to determine effective solutions, assisted customers with system setups, and maintained a high level of product knowledge to address technical queries.
Skills & Expertise
Education
- Bachelor of Science in CriminologyNegros State University - Dumaguete City · — — 2017
- Bachelor of Science in NursingFoundation University - Dumaguete City
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