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Gilbert C. — Senior Virtual Assistant from Philippines

Gilbert C.

Senior Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Gilbert I. is a seasoned Virtual Assistant and Customer Service Specialist with over seven years of extensive experience in administrative support, customer service, sales, and content moderation. His expertise includes managing executive calendars, conducting real estate cold calls, and delivering exceptional customer service in various sectors, including real estate and insurance. Gilbert's adeptness with CRM systems and proficiency in tools like Microsoft Office Suite and Google Workspace enable him to efficiently handle data entry, customer relations, and billing processes. Having supported businesses in remote settings, he has cultivated skills in communication, time management, and team collaboration, proving invaluable in roles at companies like Anytime VAs LLC and PrimeVAS Business Process Outsourcing Services. Gilbert holds a Bachelor of Science in Business Administration with a focus on Financial Management from Kolehiyo ng Subic, substantiating his capability to support financial and administrative operations. Additionally, his practical background is reinforced by on-the-job training at Zambales Bank Inc., where he gained insight into banking procedures and client support. His career encompasses successful tenures with diverse organizations, from managing Medicare customer service inquiries at SBMA to promoting and collecting payments for Sutherland Global Services Inc.

Experience

  • Content Moderator

    StaffMe Online LLC · 2025 — 2026
    Reviewed user-generated content to ensure policy compliance and removed any inappropriate materials. Investigated reported accounts and violations while maintaining platform safety. Escalated complex cases as needed and adhered to productivity and accuracy standards while handling sensitive information.
  • Virtual Assistant / Real Estate Cold Caller

    Anytime VAs LLC · 2024 — 2024
    Conducted outbound cold calls targeting homeowners to qualify motivated sellers and schedule appointments for acquisition managers. Updated the CRM with lead information and managed follow-up campaigns while establishing rapport with property owners.
  • Financial Advisor

    PRU Life UK · 2022 — 2023
    Provided clients with financial planning assistance and recommended appropriate insurance products. Conducted consultations, prepared insurance proposals, and maintained relationships while processing policy applications and providing after-sales support.
  • Virtual Assistant

    PrimeVAS Business Process Outsourcing Services · 2020 — 2023
    Managed executive calendars and handled email correspondence. Organized virtual meetings and prepared various reports and presentations. Maintained databases, processed billing and invoices, performed accurate data entry, and supported daily administrative operations.
  • Customer Sales Representative / Collections Associate

    Sutherland Global Services Inc. · 2018 — 2020
    Managed both inbound and outbound customer calls while promoting company products and services. Processed payments and collected overdue balances, negotiated payment arrangements, and ensured accurate customer record maintenance while professionally resolving billing disputes.
  • Accounting Staff

    Shi Cheng Freight Forwarding Corporation · 2016 — 2016
    Processed invoices and managed financial documents, recorded daily transactions, and maintained financial records. Assisted with bank reconciliations, prepared management reports, and organized accounting files while supporting payroll and administrative tasks.
  • Appointment Setter / Customer Service Representative

    Plumber Near Me
    Scheduled appointments for plumbing services and addressed inbound customer inquiries. Conducted outbound calls to potential customers and followed up on service requests and estimates. Updated customer details using CRM software and coordinated technician schedules to ensure customer satisfaction.
  • Customer Service Representative

    SBMA
    Assisted Medicare customers by addressing their inquiries and explaining eligibility for medical braces. Processed orders and updated customer records while resolving concerns in accordance with company procedures to deliver excellent service.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Financial Management
    Kolehiyo ng Subic · — — 2015

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