Gillian D.
Senior Medical Practice Administrator
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About
Gillian D. is a seasoned Medical Officer Administrator with over 11 years of experience in specialist medical practices and hospital settings in Cape Town. Her extensive background encompasses expert management of medical billing, diary coordination, and theatre scheduling. At Dr Michelle Maree's practice, Gillian is responsible for managing the doctor's diary, coordinating theatre lists, and ensuring medical aid authorizations and claims are processed accurately. Her proficiency in Vericlaim and skills in maintaining compliance with POPIA regulations underscore her ability to handle patient records securely. Previously, she managed the diaries for 16 doctors at Dr Matley and Partners, supporting high-volume patient bookings. Her expertise extends to billing, invoicing, and debtors management, proving her critical role in both operational and financial efficiency in medical administration.
Experience
Medical Officer Administrator
Dr Michelle Maree – Orthopaedic Surgeon · 2021 — PresentCoordinated the doctor's diary, appointments, and follow-up consultations. Scheduled theatre lists and liaised with hospitals, anaesthetists, radiologists, and assisting surgeons. Managed medical scheme authorisations and ensured accurate claim submissions. Processed patient billing, invoicing, payments, and conducted debtors follow-ups. Maintained patient records in accordance with ethical, legal, and POPIA standards. Uploaded and managed patient documentation using Vericlaim. Executed bookkeeping tasks, including reconciliation and month-end procedures. Assisted with HR and office administration, inventory control, and procurement.Senior Medical Officer Administrator
Dr Matley and Partners – Surgeons · 2016 — 2021Oversaw the diaries for 16 doctors and coordinated high-volume patient bookings. Scheduled and coordinated theatre procedures across various facilities. Handled medical aid authorisations and submissions via Vericlaim. Processed billing, invoicing, payments, and debtor accounts. Ensured secure management and storage of patient records. Provided support for office management, staff coordination, and other administrative tasks.Ward Administrator
Life Healthcare Kingsbury Hospital · 2015 — 2016Managed daily ward administration tasks, ensuring smooth operations. Coordinated with nursing staff, billing departments, and clinical teams. Conducted stock management and ensured correct billing for services and procedures. Provided administrative support across the labour ward, surgical wards, paediatric ICU, and NICU.Medical Billing Clerk
Life Healthcare Vincent Pallotti Hospital · 2013 — 2015Performed billing for theatre sheets, ward stock, consignment stock, blood units, and oxygen. Ensured billing accuracy and compliance with hospital and medical aid standards. Investigated and resolved variances in stock take. Maintained precise financial and billing records.
Skills & Expertise
Education
- BA Degree in CounsellingMalibu High School
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