GILLIAN M.

Gillian M. is a seasoned Appointment Setter and BPO professional with over four years of experience specializing in outbound calls and appointment scheduling. At Teleperformance Philippines, she was responsible for conducting over 300 outbound calls weekly to US-based small business owners, effectively converting leads into 100+ monthly appointments with a 35% conversion rate. Her professionalism in handling inbound calls was reflected in a stellar 95% client satisfaction rating. Currently, at Concentrix Philippines, as a Customer Service Representative, she manages 50+ inbound calls daily, achieving a 90% first-call resolution rate and contributing to a 20% increase in customer retention. Her expertise extends to the digital realm where, as a freelance Digital Content Creator and Editor, she produces diverse content, employing SEO optimization strategies to boost visibility and engagement by 30%. Gillian leverages her proficiency with tools such as Microsoft Office Suite, Adobe Creative Cloud, Google Workspace, Trello, and Asana, enhancing collaboration and project management. She holds a Bachelor's degree in Business Administration, majoring in Marketing Management, from the University of Baguio.