Gina E.
Mid-Level Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
Gina E. is an accomplished professional with extensive experience in sales, customer service, and commercial advisory. Specializing in digital customer management through platforms such as WhatsApp and Instagram, she excels at maintaining clear and empathetic communication focused on results. Her skill set includes client follow-up, sales closure, inquiry resolution, and commercial support across products and services. With a background in supporting communication strategies and crafting commercial messages, Gina is adept at enhancing customer experience. She has substantial knowledge in the travel industry, offering assistance regarding destinations, services, and processes with professionalism. Her role as an Administrative Assistant and Advisor at MEG Corredor De Seguros involved delivering personalized insurance management and operational support, ensuring efficient process handling. At IHS Axa Assistance Perú, as a Sales Executive, she developed strategies to meet sales objectives and conducted customer training on product offerings. Gina's ability to adapt and work effectively in remote environments supports her commitment to client satisfaction and business growth.
Experience
Administrative Assistant and Advisor
MEG Corredor De Seguros · 2021 — 2026Provided administrative support and personalized advice in the management of insurance, ensuring efficient service and proper handling of operational processes, documentation, and policy follow-up. Adhered to company guidelines regarding administrative functions.Sales Executive
IHS Axa Assistance Perú · 2019 — 2020Developed sales strategies to achieve objectives, reviewed portfolio balances, and managed their liquidation for commission payments. Handled authorizations for special negotiations and sent clients appropriate quotes based on their requirements. Conducted client visits as per weekly scheduling and trained agencies and sales teams.Sales and Customer Service Executive
Assist Card Peru · 2015 — 2017Provided advice and followed up with prospects as a commercial executive in direct sales. Delivered necessary information and assisted clients, attracted new customers through phone calls or in-person engagements, and trained travel agencies and independent sellers on product offerings via scheduled meetings. Created quotations and followed up on calls to close sales.Management Assistant
Delosi S.A · 2006 — 2009Managed the restaurant as a store assistant, overseeing customer service, cash handling, closing procedures, orders, invoicing, inventory management, staff scheduling, and ensuring cleanliness and order in the restaurant to enhance customer satisfaction.
Skills & Expertise
Education
- Diploma in Hotel Management and TourismEscuela Superior De Ciencias del Seguro - ECISE · 2023 — 2023
- Bachelor's Degree in Hotel Management and TourismUniversidad de San Martin de Porres · 2005 — 2010
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