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Gina A. — Mid-Level Customer Support and Cold Calling Specialist from Philippines

Gina A.

Mid-Level Customer Support and Cold Calling Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Gina M. is an accomplished professional with a strong background in customer service and technical support. She has demonstrated expertise while working as a Customer Service Representative at PayPal – VXI Inc., where she skillfully handled customer inquiries and provided efficient billing support. At ACS Inc., Gina served as a Real Estate Cold Caller, utilizing her persuasive communication skills to reach potential leads and schedule property viewings, which facilitated the company's real estate operations. Her experience extends to technical support at Teleperformance, where she offered step-by-step solutions for hardware and software issues, ensuring client satisfaction. Additionally, Gina has a solid educational foundation, holding a Bachelor of Secondary Education in Mathematics from Central Mindanao University. Her dedication to professionalism and client satisfaction is evident across her varied roles, including managing classrooms as a Mathematics Teacher at SIDEAC.

Experience

  • Customer Service Representative

    PayPal – VXI Inc. · 2024 — Present
    Handled inquiries related to customer support and provided billing assistance with a focus on professionalism. Addressed customer concerns and worked to maintain satisfaction ratings.
  • Real Estate Cold Caller

    ACS Inc. · 2023 — Present
    Conducted outreach to potential leads and scheduled property viewings. Maintained client data and assisted agents by qualifying prospects using persuasive communication.
  • Secondary Mathematics Teacher

    SIDEAC · 2019 — 2020
    Planned and delivered lessons for large groups of students, fostering problem-solving and critical thinking skills. Maintained discipline and engagement in the classroom setting.
  • Technical Support Representative

    Teleperformance · 2019 — 2019
    Provided solutions for both hardware and software issues through step-by-step guidance. Assisted customers with troubleshooting, ensuring timely resolution of technical concerns while upholding client satisfaction.

Skills & Expertise

Education

  • Bachelor of Secondary Education, Major in Mathematics
    Central Mindanao University · — — 2019

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