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Ginger L. — Junior Customer Service Agent from United States

Ginger L.

Junior Customer Service Agent

United States 2-3 years
Open to offersNew to Platform
Languages
English
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About

Ginger L. L. is a dedicated professional with experience in customer service and sales, demonstrating expertise in working both independently and as a part of a team. Her volunteer role as a Stationary Guide at the Abraham Lincoln Presidential Library and Museum provided her with the opportunity to welcome and educate visitors, enhancing their historical curiosity. Her stint as a Virtual Agent at Peak Lead Group involved assisting applicants with the Rent to Own Enterprise program and connecting them with credit consultants. At Alorica, she supported unemployment claimants in a variety of capacities. Previously, at Crossmark, she operated a demo cart to facilitate product sales at Sam's Club. With a typing speed of 40 wpm and proficiency in Microsoft Word XP, PowerPoint, and Excel, Ginger has earned recognition on the National Dean’s List during multiple semesters at UIS. She holds an Associate Degree in General Education from Lincoln Land Community College and is currently pursuing a Bachelor's Degree in Liberal Studies.

Experience

  • Stationary Guide

    Abraham Lincoln Presidential Library and Museum · 2024 — 2026
    Greeted museum guests and provided historical information to enhance their knowledge and enjoyment.
  • Virtual Agent

    Peak Lead Group · 2023 — Present
    Provided applicants with information about the Rent to Own Enterprise program and connected them to credit consultants for credit improvement assistance.
  • Virtual Agent

    Alorica · 2021 — 2022
    Assisted unemployment claimants by filing claims, providing password assistance, re-filing, backdating, and handling various other issues.
  • Sales Advisor

    Crossmark · 2021 — 2022
    Operated a demo cart to prepare and distribute product samples and information to Sam’s Club members to drive sales.
  • Virtual Agent

    Callaborate · 2020 — 2021
    Engaged with registered voters and others in a virtual call center, collecting opinions on elections and varied issues.
  • Cashier

    County Market · 2019 — Present
    Rang customer orders at the cash register, processed credit and debit transactions, bagged groceries, and provided additional assistance as needed.

Skills & Expertise

Education

  • Associate Degree in General Education
    Lincoln Land Community College · — — 2001
  • Bachelor’s Degree in Liberal Studies - Pending
    University of Illinois at Springfield

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