Giobeline D.
Senior E-commerce Customer Service Specialist
Open to offersNew to PlatformAbout
Giobeline D. is a seasoned professional in the e-commerce and customer service industries, notably maintaining an outstanding track record as an E-commerce Specialist from 2024 to 2026. In this role, he was a pivotal Subject Matter Expert, facilitating training and onboarding of new hires, and exceptional in converting user feedback into positive outcomes on Google Play and the Apple Store. His tenure in managing customer interactions extended to platforms like Amazon and Shopify, where he excelled in order tracking, warranty management, and resolving returns efficiently. At Amazon, he verified inventory accuracy and proactively improved brand satisfaction by managing reviews and addressing customer concerns. Giobeline consistently achieved top monthly performance rankings, demonstrating proficiency in CRM tools such as Zendesk and Udesk, and actively led team meetings and progress reviews. With a robust foundation in customer service, supported by a Bachelor of Science in Information System from New Era University, he is adept at handling technical support, troubleshooting, and ensuring secure resolution of client issues across various industries.
Experience
E-COMMERCE SPECIALIST
null · 2024 — 2026Served as a Subject Matter Expert (SME), training and onboarding new hires on software workflows and team standards. Addressed user feedback on Google Play and the Apple Store, converting negative experiences into 5-star ratings. Managed customer concerns on Amazon and Shopify, focusing on order tracking, warranties, and returns. Verified inventory accuracy at Amazon fulfillment centers and authorized warranty replacements. Proactively filtered Amazon reviews to engage customers, enhancing brand satisfaction. Coordinated with logistics and warehouse teams to address complex order issues and process replacements. Recognized for top performance and productivity while handling high-volume email queues. Undertook additional responsibilities, including leading weekly team meetings, assigning tasks, and monitoring team progress. Experienced with CRM tools such as Zendesk and AI Desk, and provided training to management on Udesk usage.Senior Customer Support Specialist
Custom8 BPO Corporation · 2023 — 2024Managed inquiries regarding order status, warranty claims, and product-related issues for vape products. Handled 4-5 concurrent chats, ensuring accuracy and timely responses. Responded professionally and empathetically to customer queries on brand Facebook pages. Escalated high-priority issues to appropriate teams via email for prompt resolution. Provided quotes to potential resellers and distributors. Consistently recognized as a top performer for delivering excellent results.TECHNICAL SUPPORT
TaskUs · 2022 — 2023Addressed account and billing concerns, including the investigation of fraudulent charges. Provided Tier 2 support for account takeovers, ensuring secure resolutions for VIP customers. Assisted customers and delivery riders with order and service issues. Managed escalation reports for blocked riders to ensure proper resolutions and reinstatement. Investigated cases of credit abuse per order, promoting fair use of platform benefits. Escalated high-priority issues to specialized teams via email for swift resolution.TECHNICAL SUPPORT
Concentrix · 2019 — 2021Delivered technical support for Microsoft 365 Family and Personal subscriptions. Assisted customers with installation, subscription management, billing, and account issues. Handled finance-related concerns, investigating fraudulent charges. Troubleshot technical issues related to software and accounts. Provided Windows support and troubleshot customer PCs through remote sessions. Supported Xbox account recovery to resolve access issues securely.
Skills & Expertise
Education
- Bachelor of Science in Information SystemNew Era University · — — 2019