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Gion P. — Mid-Level Transaction Processing Analyst from Philippines

Gion P.

Mid-Level Transaction Processing Analyst

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Gion P. is an experienced Insurance Operations Analyst with a deep background in financial services at Accenture Inc in Alabang Muntinlupa City. With a focus on maintaining transaction accuracy and compliance, Gion has effectively collaborated with cross-functional teams to streamline workflows and enhance operational efficiency. He is skilled at resolving transaction discrepancies by coordinating with various departments and implementing best practices to improve transaction operations. Gion has contributed significantly by developing process improvements that enhance both accuracy and speed, and by training junior analysts in transaction processing protocols. He has also prepared detailed documentation for complex transaction issues and developed strategies to reduce turnaround times. Now, as a Customer Service Representative at Ttech, Gion continues to leverage his expertise in financial processes, ensuring high customer satisfaction through efficient chat support and account management. His proficiency in financial compliance, transaction monitoring, process improvement, and team collaboration stands out in his professional journey.

Experience

  • Customer Service Representative - Chat Support

    Ttech | Revolut · 2022 — Present
    Assisted customers with various account issues and technical inquiries while maintaining high standards of customer satisfaction. Managed multiple chat interactions, ensuring compliance with company regulations and the delivery of effective resolutions. Trained new team members on best practices for chat support and collaborated with teams to meet service level agreements.
  • Insurance Operations Analyst

    Accenture Inc · 2019 — 2021
    Analyzed transaction data to ensure accuracy and compliance with company standards. Collaborated with cross-functional teams to resolve discrepancies and enhance processing workflows. Monitored transaction workflows for potential improvements and provided guidance to team members. Trained junior analysts and new staff on transaction processing protocols and developed training materials. Reviewed existing business processes to identify enhancements and participated in projects aimed at operational efficiencies.

Skills & Expertise

Education

  • Bachelor of Business Administration Major in Marketing Management
    San Pedro College of Business Administration · 2019 — 2021

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