Giovanni J.

Giovanni G. is an experienced Customer Service Representative who has worked across US-based online retail, e-commerce, veterinary, and telecommunications industries. Most recently, Giovanni provided chat and email support for a US-based online retail company, achieving top performance in CSAT, 100% Quality Assurance scores, and perfect attendance. In this role, he utilized Zendesk for ticket management and Shopify for order processing, efficiently handling customer inquiries and complex concerns. Giovanni’s prior experience includes supporting customers remotely for online veterinary clinics via Gorgias and working in telco billing, collections, and technical support for major companies like Accenture, TeleTech, Eperformax, Sykes, Tech Mahindra, Teleperformance, and Convergys. His background is reinforced by proficiency in key customer support platforms and a Bachelor of Science in Entrepreneurship studies at University of San Carlos.