GIRLIE A.
Junior Customer Service Representative
Open to offersNew to PlatformPortfolios
About
Girlie A. is a dedicated Customer Service Representative with extensive expertise in logistics, technical support, administration, and the hospitality industry. In her role at iBex Global, she successfully managed inbound and outbound communications, provided essential logistics support, and maintained meticulous customer records. At iQor Philippines, she ensured seamless customer interactions and high satisfaction levels by handling inquiries and processing payments. Her experience in hospitality at Dusit Hotels & Resorts involved front desk management and banquet service support. With technical proficiency in tools such as MS Teams, Outlook, and MS Office and certifications in areas like Bread and Pastry Production and Housekeeping Services, Girlie excels in streamlining operations and fostering client relationships. As an Administrative Assistant at Ms. Del Rosario Realty, she coordinated schedules and documentation, showcasing her Multitasking and problem-solving capabilities.
Experience
Customer Service Representative – Logistics Account
iBex Global · 2025 — 2026Managed inquiries through inbound and outbound calls, emails, and text messages. Provided logistics support such as package tracking and scheduling pickups. Delivered administrative support and addressed supervisor calls as necessary. Maintained accurate records while ensuring prompt resolution of customer concerns.Customer Service Representative
iQor Philippines · 2024 — 2024Handled customer inquiries via inbound calls and emails. Provided support with administrative tasks and appointment scheduling. Processed customer payments and monitored retail package tracking, all while ensuring effective communication and high customer satisfaction.Customer Service Representative – Retail Seasonal Account
Dusit Hotels & Resorts · 2024 — 2024Greeted guests and oversaw front desk operations. Managed phone calls, inquiries, and reservation processes. Assisted with banquet services and support for events.Technical Support Representative – Comcast Account
Teleperformance · 2023 — 2024Managed high volume of inbound technical support calls. Identified and resolved internet, cable, and connectivity issues. Engaged in upselling products and services according to customer requirements. Arranged service appointments and coordinated technician visits.Administrative Assistant
Ms. Del Rosario Realty · 2018 — 2023Provided administrative and clerical support including managing schedules, correspondence, and documentation. Coordinated meetings and maintained an organized inventory of office supplies.
Skills & Expertise
Education
- Hotel and Restaurant TechnologyUniversity of the Immaculate Conception · 2019 — 2023
- Bachelor of Science in Information TechnologyDavao del Norte State College · 2018 — 2019
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