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Giselle T. — Mid-Level Technical Support Specialist from Philippines

Giselle T.

Mid-Level Technical Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Giselle D. is an accomplished professional with a rich background in administrative and technical roles. She holds a Bachelor of Science in Information Technology from Cagayan State University. Her tenure at House Research and Development (Singapore) Pte. Ltd. showcased her skills as an Office Staff where she worked on designing electrical patterns for Japanese housing projects using AutoCAD and performed data encoding and verification. She transitioned to Golden Pen General Trading LLC in Dubai as a Follow Up Clerk/Secretary, handling administrative tasks and processing bank deposits and tourist visas. In her latest role at Foundever/Sitel Philippines Corporation, she served as a Technical Support and Customer Service Representative, assisting with Intuit's Quickbooks software, providing solutions through technical troubleshooting and screen sharing. Giselle also engaged in promoting products to enhance sales, showcasing her aptitude in customer service and technical support.

Experience

  • Technical Support/CSR

    Foundever/Sitel Philippines Corporation · 2021 — 2026
    Provided technical support and customer service for the Intuit Account, aided customers in navigating accounting software such as QuickBooks Desktop and Online, resolved technical issues through screen sharing, and assisted customers via voice and chat support while promoting products for sales.
  • Follow Up Clerk/Secretary

    Golden Pen General Trading LLC. · 2016 — 2021
    Managed administrative tasks, processed bank deposits, participated in meetings with management, and handled document processing for guests, including tourist visas in Dubai.
  • Office Staff (Encoder/Checker)

    House Research and Development (Singapore) Pte. Ltd. · 2010 — 2015
    Designed electrical patterns for houses intended for construction in Japan, utilized AutoCAD software for encoding, entered customer data into database software, and reviewed the plans completed by encoders.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Cagayan State University

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