giselle M.

Giselle M. has extensive experience in customer service across various prominent organizations in the Philippines. Starting her career at CONVERGYS Philippines in 2008 as a Customer Service Associate, she has developed a robust set of skills, particularly in managing customer interactions and service processes. Throughout her illustrious career, Giselle has taken on roles at companies like Accenture Philippines, iQor Philippines, and Clear Source Philippines. She has demonstrated her expertise not only in customer service but also as a Financial Specialist and Retention Specialist at Unifycx, consistently enhancing customer satisfaction and retention. Her tenure as a Process Service Associate at Genpact Philippines further highlights her ability to handle complex service tasks efficiently. Giselle is skilled in financial management and is adept at both CSR and retention strategies, making her a valuable asset in the customer service industry.