Giuliana G.

Giuliana R. is a seasoned professional with over 7 years of experience in customer experience, tech support, and software implementation. She specializes in SaaS and eCommerce platforms, including Tiendanube, WooCommerce, and Shopify, providing expertise to B2B enterprises. Giuliana's role encompasses technical support, case management through internal ticketing systems, and new project management using Jira. She excels in ensuring efficient technical experiences and client satisfaction from implementation to incident resolution. Her work involves collaborating with product, sales, and support teams to enhance service delivery continuously. Additionally, Giuliana conducts client trainings and supports accounting, management, and payroll systems, leveraging her strong data analysis and project management skills. Her previous roles at Presis Consultores and GECOM Software have honed her ability to adapt within the digital ecosystem efficiently.