GLADIOLA L.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Gladiola is a versatile professional with extensive experience as a Public School Teacher III and a Content & Administrative Virtual Assistant. At the Department of Education in Tanauan City, she adeptly managed reports, developed instructional materials, and coordinated communications with students, parents, and faculty. Her role emphasized efficient documentation & record management, benefiting from her proficiency in Google Workspace and the Microsoft Office Suite. Prior to this, at Alorica Philippines, she honed her skills in customer service, managing accounts, resolving billing disputes, and negotiating repayment arrangements. As a Business Broadband Provisioning Consultant with TeleTech Lipa, she supported business clients in broadband services, showcasing her ability in facilitating order processing and appointment scheduling. Her educational endeavors include a Master of Arts in Education from Jose Rizal University and a Bachelor's in Secondary Education from Batangas State University, underscoring her expertise in English and literature instruction.
Experience
PUBLIC SCHOOL TEACHER III
Department of Education – Tanauan City Division · 2015 — 2026Efficiently managed documentation, reports, and schedules related to educational records. Developed instructional materials, presentations, and learning resources utilizing digital tools. Coordinated communication among students, parents, and faculty, while overseeing classroom operations and maintaining organized workflows.CUSTOMER SERVICE REPRESENTATIVE
Alorica Philippines – Lipa · 2014 — 2015Handled customer accounts, addressing payment issues, and overdue balances via phone communication. Negotiated repayment arrangements to facilitate account resolution. Resolved billing disputes, maintained accurate records of customer interactions, and ensured compliance with service standards while managing multiple accounts.ENGLISH & LITERATURE INSTRUCTOR
Batangas State University – JPLPC · 2012 — 2014Developed syllabi, instructional materials, and presentation content in alignment with learning outcomes for teacher education programs. Delivered instructions in language and literature while facilitating classroom discussions. Created assessments and maintained accurate academic records and documentation.BUSINESS BROADBAND PROVISIONING CONSULTANT
TeleTech Lipa · 2010 — 2012Supported business clients with broadband provisioning and account-related inquiries. Accurately maintained customer records and documentation. Managed account setup processes and coordinated installation appointments to ensure timely service activation. Processed broadband orders through online systems and conducted eligibility checks.
Skills & Expertise
Education
- Master of Arts in Education Major in LanguageJOSE RIZAL UNIVERSITY
- Bachelor of Secondary Education Major in EnglishBATANGAS STATE UNIVERSITY – JPLPC