Glady R.

Glady D. is a seasoned Customer Support and Operations Professional with over 9 years of experience enhancing customer satisfaction across various industries, including logistics, e-commerce, ride-hailing, retail, immigration services, and social media platforms. Her expertise encompasses roles in content moderation, escalation management, and quality assurance. Currently a Content Moderator at TaskUs PH, she helps ensure platform safety by eliminating and categorizing content. As a Documentation Specialist for Horizons Immigration Consulting, she managed visa document processing, validating, and delivery. At Concentrix, she served as a CSR and Subject Matter Expert, providing exceptional service for a Singaporean ride-hailing app and a US retail chain using tools like Salesforce and Zendesk. Previously, with Transcom PH, she improved customer experiences and managed escalations for a major US logistics company. Proficient in Salesforce, Zendesk, Oracle, and Microsoft Office, Glady is also skilled in process improvements and CRM platform utilization.