Glady M.

Gladys Mae M. is an experienced Virtual Assistant specializing in customer support within the hospitality and e-commerce industries. At Rimberio Co., she managed online clothing store operations by responding to customer inquiries, processing orders, tracking shipments, and handling returns through chat and email support. She also maintained updated product listings and accurate records of customer transactions. At WJV Inn Hotel, Gladys Mae M. supported hotel booking processes, handling guest queries related to room availability, pricing, and amenities, as well as managing reservations and coordinating with booking systems to ensure comprehensive guest and schedule records. Proficient in chat support, email management, and using platforms like Google Workspace and booking/e-commerce systems, she enables businesses to deliver efficient service and streamlined operations.