Gladya G.
Mid-Level Underwriting Analyst - Property and Casualty Insurance
Open to offersNew to PlatformAbout
Gladya E. is an accomplished professional with extensive experience in the BPO industry, specializing in the underwriting of Property and Casualty Insurance accounts. With over a decade in the field, she has honed her ability to build and maintain positive client relationships, effectively delegate tasks, and manage group operations. In her role as a Senior Customer Service Executive - Assistant Team Leader at RR Donnelley Philippines, Gladya was responsible for team management and reporting directly to upper management, ensuring all operations were streamlined and effective. Her expertise extends to the use of various insurance tools such as ImageRight, AIM, and Docucorp, and she is proficient in Microsoft Teams, Outlook, Word, and Excel. Currently, she serves as a Senior Underwriting Analyst at SalesRain BPO, Inc., where she continues to leverage her skills in providing accurate rating support and maintaining high service standards. She holds a Bachelor of Science in Business Administration from Rizal Technological University and is a Certified Insurance Service Representative.
Experience
SENIOR UNDERWRITING ANALYST
SalesRain BPO, Inc - Property and Casualty Insurance Account · 2026 — PresentDevelop proficiency in basic underwriting analysis, file preparation and report assessment. Provide accurate rating support for new business submissions and renewals. Demonstrate a customer service mindset by proactively engaging with underwriters as well as internal and external contactsSENIOR CUSTOMER SERVICE EXECUTIVE - ASSISTANT TEAM LEADER
RR Donnelley Philippines, Inc - Property and Casualty Insurance Account · 2024 — 2025Managed operations within the group by delegating tasks and tracking team progress. Provided feedback and coaching while overseeing onboarding and training for new hires. Acted as a liaison between the team and upper management, reporting on issues and progress. Remained hands-on continuing to handle production work to support the team.SENIOR CUSTOMER SERVICE ASSOCIATE (SME) - UNDERWRITING ASSOCIATE
RR Donnelley Philippines, Inc - Property and Casualty Insurance Account · 2021 — 2024Provided training and coaching to new hires, enhancing their skills in handling tasks. Assisted team members in overcoming complex jobs to ensure quality prior to releasing to clients. Conducted daily quality checks, maintain accuracy rate in policy issuance and data entry. Processed underwriting back processing activities which include preparation of policy issuance, endorsements, renewals, new business, loss runs, SLT Filing, Invoicing, inspection reviews and recommendations.CUSTOMER SERVICE ASSOCIATE - UNDERWRITING ASSOCIATE
RR Donnelley Philippines, Inc - Property and Casualty Insurance Account · 2017 — 2021Processed underwriting back processing activities, which included submissions, policy issuance, endorsements, and inspections. Communicated with retailers and brokers, sending necessary documentation while maintaining client and policy information accuracy.SENIOR QUALITY CONTROLLER – FINANCIAL ACCOUNT
RR Donnelley Philippines, Inc - SEC Filing · 2014 — 2017Performed proofreading and corrections for documents, ensuring compliance with client templates and standards. Captured and reported errors identified during quality assurance checks for ongoing improvements.DOCUMENT SPECIALIST – FINANCIAL ACCOUNT
RR Donnelley Philippines, Inc - SEC Filing · 2012 — 2014Ensured document accuracy for SEC filing by encoding based on customer instructions. Collaborated with colleagues to streamline document production processes and maintained compliance with SEC standards.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Business ManagementRizal Technological University · — — 2014