Gladys J.
Mid-Level Bilingual Content Moderator
Open to offersNew to PlatformAbout
Gladys J. is a bilingual professional with extensive experience in customer service, content moderation, and trust and safety. Working in fast-paced and multicultural environments, she has honed her skills in both English and Chinese communication. As a Bilingual Content Moderator at Transcom, Gladys expertly reviewed advertising content to ensure compliance and integrity with platform policies. Her role as a Bilingual Customer Care Associate at Fusion involved assisting English- and Chinese-speaking insurance members, demonstrating her adeptness in resolving concerns with empathy and professionalism. Gladys also contributed as a Bilingual Trust & Safety Specialist at Concentrix, where she was responsible for scrutinizing application submissions for policy adherence. With a Bachelor of Secondary Education focusing on English and MAPEH, and a background in hospitality from a Bachelor of Science in Hotel and Restaurant Management, her diverse educational background complements her professional expertise. Gladys's commitment to maintaining high standards through policy compliance and problem-solving underscores her role in fostering safe and effective business environments.
Experience
BILINGUAL CONTENT MODERATOR
Transcom · 2024 — 2026Reviewed advertising content, such as text, images, videos, and landing pages, ensuring compliance with platform policies and advertising guidelines. Identified misleading, inappropriate, and policy-violating content, maintaining a strong focus on accuracy. Consistently applied policies and guidelines to support a safe and trustworthy digital environment, while collaborating with internal teams to uphold content quality.BILINGUAL CUSTOMER CARE ASSOCIATE
Fusion · 2023 — 2024Delivered bilingual customer support to English- and Chinese-speaking insurance members regarding benefits, claims, and healthcare services. Employed clear and empathetic communication to resolve customer concerns while adhering to service standards. Coordinated with internal departments and healthcare providers to ensure timely resolutions and maintained accurate customer records.BILINGUAL TRUST & SAFETY SPECIALIST
Concentrix · 2021 — 2023Reviewed submissions for mobile applications, logos, and in-app content to ensure adherence to platform policies and publishing guidelines. Identified various types of prohibited and restricted content, conducted comprehensive application reviews, and consistently applied trust and safety policies while maintaining productivity.ONLINE ENGLISH TEACHER
Acadsoc · 2020 — 2020Facilitated interactive online English lessons for Chinese K–12 students. Tailored lessons to cater to individual learning needs and proficiency levels. Evaluated student performance and provided constructive feedback to enhance their language development, creating an engaging online learning environment.ONLINE SELLER
Lazada · 2017 — 2018Oversaw the management of product listings, customer orders, inventory, and fulfillment processes. Professionally addressed customer inquiries and concerns, ensuring accurate product information and superior customer service.ENGLISH TEACHER
Mike International School · 2017 — 2017Developed and delivered interactive English lessons tailored for young learners. Monitored student progress and adapted lessons to meet individual needs, fostering English communication skills in a positive atmosphere.ADVANCED CUSTOMER SERVICE REPRESENTATIVE
Straive (Formerly SPI) · 2015 — 2015Identified customer needs while offering suitable product and service recommendations. Engaged in effective communication and sales techniques to promote products and services, fostering positive customer relationships and working towards customer satisfaction goals.
Skills & Expertise
Education
- Bachelor of Secondary Education, Major in EnglishInstitution not specified · 2020 — 2021
- Bachelor of Secondary Education, Major in MAPEHInstitution not specified · 2013 — Present
- Bachelor of Science in Hotel and Restaurant ManagementInstitution not specified · 2010 — 2013
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