Gladys M.
Mid-Level Administrative Clerk
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Gladys M. is a seasoned Admin Clerk with over a decade of experience in office administration, invoicing, and clerical support. She currently serves as an Admin Clerk at SGB-CAPE, where she delivers comprehensive support for HR processes including recruitment, onboarding, and management of leave forms. Her role demands meticulous administration of time and attendance, leave administration via ESS, and maintenance of employee data. Prior to this, she excelled as an Office Assistant at Helia Trading Company, managing invoice processing on Pastel, courier dispatch, and providing excellent customer service. At Sightique Optics Suppliers, she developed her expertise in invoicing and customer inquiries. Her foundational experience includes roles as a cashier at Northwest University and Shoprite, where she honed transaction processing and customer engagement skills. Gladys is currently advancing her studies in Office Administration at IQ Academy, aspiring to enhance her financial and communication skills.
Experience
Admin Clerk
SGB-CAPE · 2022 — PresentProvided administrative assistance for recruitment and onboarding processes. Handled the processing of work permits, terminations, and leave forms, including capturing data on ESS for skilled and semi-skilled employees. Supported employees with HR-related queries and managed necessary documentation. Arranged travel by booking accommodations and compiled various reports on labour, time, and attendance. Monitored expiries of work permits and medical certifications, while maintaining and updating employee records and managing Rand Mutual forms.Office Assistant
Helia Trading Company · 2017 — 2021Welcomed clients and managed communication via phone and in-person inquiries. Invoiced clients utilizing Pastel Accounting and prepared parcels for courier delivery. Conducted clerical tasks and provided solutions for client inquiries, alongside maintaining organized filing systems and overseeing requisitions, supplier payments, and financial tracking.Invoicing Clerk
Sightique Optics Suppliers · 2016 — 2017Processed invoices using Pastel Accounting and managed all incoming and outgoing mail, as well as courier shipments. Addressed customer inquiries through various communication channels and prepared parcels for dispatch while maintaining workflow efficiency for customer orders.Cashier
Northwest University · 2013 — 2013Addressed customer inquiries across multiple channels and supported student registration activities. Accurately processed payments and issued invoices.Cashier
Shoprite · 2010 — 2012Executed cash and card transactions with careful accuracy, including issuing receipts, refunds, and change. Balanced the cash drawer at the beginning and end of each shift, resolved customer inquiries, and managed POS tasks while assisting with merchandising and shelf-stocking.
Skills & Expertise
Education
- Financial ManagementDamelin Vaal · 2008 — 2008
- Senior CertificateRaphela Secondary School · 2004 — 2004
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