Gladys M.

Gladys B. is a professional with a background in sales operations and customer care. She earned her Bachelor of Science in Secondary Education with a major in General Science from Our Lady of Fatima University, where she was recognized as a Dean’s Lister. Her career includes significant experience at companies such as Sutherland Global Services Philippines, Inc., where she worked with McAfee as an Associate in Sales Ops, focusing on recording and responding to customer complaints, as well as developing retention strategies. Additionally, she has experience at TeleTech as part of the T-Mobile GenCare Customer Care Management team, where she managed call flows and provided support for purchasing decisions and product inquiries. At Tata Consultancy Services working with Yell.com, she ensured all business details were accurate and offered sales support. She is noted for her ability to motivate and organize, is proficient with computers, and can work independently or collaboratively as part of a team.