Gladys K.
Mid-Level Customer Success Manager
Open to offersNew to PlatformAbout
Gladys K. is a seasoned professional with extensive experience spanning over six years in the BPO industry and seven years in the virtual sector. Her career has honed her expertise in Accounts Receivable, Customer Success Management, Customer Retention, Sales, and Ecommerce. She holds a Bachelor of Secondary Education majoring in English and a Bachelor of Science in Information Technology from Holy Trinity College of General Santos City. At Amazon as VA-Operation Staff, she expertly managed inventory, customer support, refund processing, and customer retention from 2020 to 2021. Moving on to Engage as a Senior Accounting Staff from 2021 to 2025, she excelled in Accounting tasks, handling refunds, disputes, and maintaining customer support and retention. In her most recent role at Dealsify as Customer Success Manager in 2025-2026, she specialized in client onboarding and billing, showcasing her skills in Google Suite and Billing Administration. Gladys also demonstrates proficiency in Social Media Management and Graphic Design.
Experience
Customer Success Manager
Dealsify · 2025 — 2026Focused on customer support, client onboarding, billing processes, and ensured customer retention.Accounts Receivables / Senior Accounting Staff
Engage · 2021 — 2025Performed various accounting tasks, including handling refunds and disputes, and supporting customer retention.VA – Operation Staff
Amazon · 2020 — 2021Handled inventory management, provided customer support, processed refunds, and focused on customer retention.
Skills & Expertise
Education
- Bachelor of Secondary Education (BSED) major in EnglishHoly Trinity College of General Santos City
- Bachelor of Science in Information TechnologyHoly Trinity College of General Santos City
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