Gladys M.

Gladys M. is an experienced Virtual Assistant with over 7 years supporting businesses in the healthcare, B2B, and telecommunications sectors. She has provided high-level administrative support through calendar management, data entry, and document organization, while also excelling in customer service by resolving billing inquiries and delivering conflict resolution in fast-paced environments. At IQOR PH, she handled inbound and outbound service calls, technical concerns, and account updates using CRM systems. During her tenure at SOI Outdoor Signs, Gladys M. managed remote client communications, project tracking, and schedule coordination. With Premier 360, she specialized in insurance verification, claims support, and coordination among patients, providers, and agents. Her technical proficiency spans CRM tools like HubSpot and Zoho, plus Google Workspace and MS Office Suite, ensuring streamlined workflow and effective communication for U.S.-based clients.