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Glaiza S. — Mid-Level Financial Services Manager from Philippines

Glaiza S.

Mid-Level Financial Services Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Results-driven Virtual Assistant with over 7 years of experience in the remittance and financial services industry, focusing on financial operations, administrative support, and team leadership. She has honed her skills in bookkeeping support, financial reporting, and data accuracy, and is highly organized and detail-oriented. Her professional journey includes roles such as Branch Manager and Assistant Branch Manager at Michel J. Lhuillier Financial Services Pawnshop Inc., where she managed daily financial operations, ensured accurate transaction processing, and resolved customer inquiries to maintain high client satisfaction. She has training in Bookkeeping & Financial Support, managing tools like Google Workspace, Microsoft Excel, and QuickBooks Online, cementing her capability to streamline processes and deliver reliable remote support. Her foundational education in Cooperative Development adds to her expertise in financial transactions processing and cash flow monitoring.

Experience

  • Branch Manager

    Michel J. Lhuillier Financial Services Pawnshop Inc. · 2021 — 2025
    Oversaw daily financial operations, ensuring accurate transaction processing without cash discrepancies. Compiled and consolidated financial reports to facilitate decision-making. Managed and trained staff to enhance productivity and service levels. Addressed customer inquiries and escalated issues to maintain high client satisfaction. Organized schedules and workflows to ensure efficient daily operations.

  • Assistant Branch Manager

    Michel J. Lhuillier Financial Services Pawnshop Inc. · 2018 — 2021
    Supported the monitoring of daily financial activities, guaranteeing the accurate recording of transactions and adherence to compliance protocols. Aided in the preparation of reports and documentation to track branch performance. Coordinated staff schedules and operational workflows to boost efficiency. Maintained organized records while handling sensitive financial data accurately. Provided customer service and addressed issues, enhancing overall service delivery.

  • Teller

    Michel J. Lhuillier Financial Services Pawnshop Inc. · 2017 — 2018
    Handled financial transactions with precision, including remittances and payments. Kept daily transaction logs up to date, ensuring proper documentation throughout. Assisted customers with transactions and inquiries, providing efficient and professional service. Conducted cash balancing and reconciliation at the end of each shift. Ensured compliance with company policies and financial handling standards.

Skills & Expertise

BookkeepingAccountantBookkeeper

Education

  • Bachelor of Science in Cooperative Development
    Nueva Vizcaya State University · 2021 — 2025