Glen V.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Glen V. is a seasoned IT professional with over a decade of experience in first-line support, customer service, and problem resolution. Currently positioned as the IT Support & Executive Director at Orion Automation Limited in Malta, Glen provides essential IT solutions for both internal systems and external clients. His expertise covers desktop support, hardware diagnostics, and networking, including IP addressing and Ethernet cabling. Previously, as a Services Support Manager at TECHPOINT, Glen managed a technical support team, offering both on-site and remote assistance to SMEs and home users. His technical proficiencies extend to programming with PHP, HTML, and VB.NET. Glen holds an MBA from Wuhan University of Technology and a BSc in Business Information Systems from Middlesex University, showcasing a solid foundation in strategic management and operations research. Fluent in English and Maltese, Glen continues to excel in delivering efficient customer-focused IT support services.
Experience
IT Support & Executive Director
Orion Automation Limited · 2019 — PresentDelivered first-line IT solutions and support for both internal systems and external customer issues. Supported thermal printing systems by promptly resolving technical problems. Created and programmed applications for daily management, enhancing operational efficiency. Carried out audits and implemented corrective measures, showcasing analytical and problem-solving abilities. Employed AI tools for generating and assessing rapid solutions.Services Support Manager
TECHPOINT · 2015 — 2017Oversaw a Technical Support and Repair Team with fewer than 10 members. Provided first-line IT support, both on-site and remotely, to home users and SMEs at levels L0 and L1. Conducted diagnostics and resolved hardware and software issues, including computer repairs and maintenance. Managed customer aftersales service, along with accounting and call center operations.IT First Line Support (Self-Employed)
PC-RS · 2008 — 2013Led a team of sales representatives and technicians, consisting of up to 5 individuals. Offered on-site and remote first-line IT support to both home users and SMEs. Conducted hardware and software diagnostics and addressed issues through computer repairs and maintenance. Handled customer aftersales service along with accounting and call center activities. Developed basic web applications using PHP and HTML, as well as a custom Ticketing System.IT Administration & Support
Foilplus Labels · 2008 — 2009Provided IT administration and user support in a corporate setting. Delivered customer support specifically for pharmaceutical label printing, adhering to stringent quality standards (GMP).IT First Line Support
Malta Information Technology & Training Services (MITA) · 2007 — 2008Acquired formal experience in professional IT support within a call center environment. Supplied first-line desktop support and managed incoming user queries via both phone and ticketing systems.
Skills & Expertise
Education
- Masters in Business AdministrationWuhan University of Technology · 2013 — 2015
- B Sc. Business Information SystemsMiddlesex University · 2008 — 2010
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