0 viewsjobseeker
Glenda G. — Senior Learning and Development Specialist from Philippines

Glenda G.

Senior Learning and Development Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Glenda H. G. is a seasoned Senior Training Specialist with a proven track record in designing, implementing, and facilitating comprehensive learning solutions across diverse industries such as BPO, customer experience, restaurant operations, and education. In her role at Peak Support, she engineered and facilitated communication and capability development programs tailored to business and operational requirements and led the comprehensive development of leadership and coaching initiatives. She collaborated with business leaders to identify learning priorities while expertly crafting blended learning solutions using multiple methodologies. At Cavallino Inc., she managed training initiatives across various restaurant brands, enhancing leadership and operational competencies and aligning them with corporate goals. Her tenure at Enshored as an Empowerment | L&D Trainer included shaping blended learning experiences to promote employee career progression. Glenda holds certifications including Certified Coach – Coaching Up, and has developed expertise in curriculum design, stakeholder management, and learning evaluation, fostering an environment of continuous improvement and performance excellence.

Experience

  • SENIOR TRAINING SPECIALIST

    Peak Support · 2024 — 2026
    Designed and facilitated programs for communication and capability development addressing business and operational needs. Led the comprehensive development and delivery of coaching, leadership, onboarding, and professional development initiatives. Collaborated with business leaders and client stakeholders to define learning priorities and capability requirements. Crafted blended learning solutions using instructor-led, virtual, and self-paced methodologies. Conducted leadership development initiatives emphasizing coaching effectiveness, accountability, and performance management. Assessed learning impact and enacted continuous improvement strategies informed by participant feedback and operational outcomes.
  • TRAINING AND DEVELOPMENT MANAGER

    Cavallino Inc. · 2024 — 2024
    Oversaw training and development efforts for various restaurant brands. Provided coaching to training leaders managing onboarding, operational capability, and leadership development. Developed strategies for learning that aligned with business growth, employee engagement, and service excellence. Worked closely with operations leaders to ensure training priorities aligned with organizational objectives and workforce needs. Implemented learning programs aimed at enhancing leadership capabilities and reinforcing operational standards.
  • EMPOWERMENT | L&D TRAINER

    Enshored · 2022 — 2024
    Created and led professional development programs aimed at improving communication, leadership readiness, and workplace effectiveness. Collaborated with operational leaders and HR stakeholders to pinpoint development needs and capability requirements. Delivered blended learning experiences that supported employee growth and career advancement. Assessed the effectiveness of programs and refined learning interventions based on feedback from learners and performance metrics.
  • PRODUCT TRAINER

    Enshored · 2021 — 2022
    Directed the development and execution of onboarding programs for trainers, focusing on coaching and leadership development. Produced various learning materials, facilitator guides, assessments, and resources that supported organizational learning goals. Reviewed training effectiveness and worked with stakeholders to enhance program outcomes. Aided in trainer capability through activities in coaching, mentoring, and calibration.
  • QA ASSOCIATE

    China Online Innovations (51Talk) · 2019 — 2021
    Executed quality evaluations and coaching initiatives aimed at enhancing educator development and customer experience. Designed specific learning interventions to address repetitive quality and performance issues. Conducted training sessions and coaching programs influenced by quality assessment findings and business demands. Collaborated with support teams to elevate performance standards and learning effectiveness.

Skills & Expertise

Education

  • Certificate in Teaching Profession
    Philippine Normal University · 2004 — Present
  • Bachelor of Science in Architecture
    University of Santo Tomas · 1991 — 1996