Glenly D.
Open to offersNew to PlatformAbout
Glenly D. is a Registered Nurse with a diverse background spanning healthcare and the BPO industry. Currently serving as a Virtual Assistant at Oclinicals, Glenly manages both outbound and inbound patient interactions, assesses medical histories, verifies insurance coverage, schedules procedures, and coordinates with clinics and insurance agencies. Prior to this, Glenly worked as a Cardiac Nurse Technician at Cebu Doctor’s University Hospital (2018-2021), conducting patient assessments, performing 2D echocardiography, stress echo, Holter, ECG, and treadmill exercise tests. In the BPO sector, Glenly contributed as a Customer Service Representative at Convergys Cebu (2012-2015), handling technical support, resolving billing disputes, and managing complex escalations. Glenly’s credentials include specialized certifications in First Aid and Basic Life Support and a National Certificate II in Caregiving.
Experience
Virtual Assistant
Oclinicals · 2024 — PresentManaged both outbound and inbound patient traffic, evaluated patient data along with medical history and insurance information, and scheduled medical procedures and clinic visits. Provided training and mentorship for new employees while coordinating with clinics, hospital front desks, and insurance agencies.Cardiac Nurse Technician
Cebu Doctor’s University Hospital · 2018 — 2021Conducted patient assessments and recorded vital signs, established patient education regarding procedures, and performed various echocardiographic tests including 2D echocardiography and stress echoes. Engaged in cardiac pathology assessments and administered Holter monitoring, ECG, and treadmill exercise tests.Customer Service Representative
Technical Support, Convergys Cebu · 2012 — 2015Addressed customer inquiries related to account status and details, resolved complex escalations and technical issues, and managed billing disputes and misalignments.
Skills & Expertise
Education
- Bachelor of Science in NursingSouthwestern University
Interested in this professional?
Sign in as an employer to save this profile or invite Glenly D. to a job.
Sign in as an employer