Glenn P.
Senior Content Moderation Specialist
Open to offersNew to PlatformAbout
Glenn P. serves as a Senior Media Monitoring specialist at Cognizant Technology Solutions, focusing on content moderation and safety operations within social media and digital platforms. From June 2019 to April 2025, Glenn has operated in key areas such as M1 Safety, PPI/RTP, ATT, DM, Safety Lists, Safety Appeals, and escalations, with particular emphasis on enforcing platform policies, copyright compliance, and protecting vulnerable users. Their responsibilities include enforcing PPI policies on Twitter, conducting group or community page reviews, and managing escalations and appeals to ensure privacy and user safety. Glenn also handles technical support tasks such as account management for new joiners and rehires, ticket allocation, and inter-team coordination, directly contributing to streamlined workflow and compliance in the technology and social media industry.
Experience
Senior Media Monitoring
Cognizant Technology Solutions · 2019 — 2025Specialized in Content Moderation and Safety operations by implementing platform policies such as M1 Safety, PPI/RTP, ATT, DM, Safety Lists, and Safety Appeals. Reviewed reported content for copyright compliance and user protection, with a focus on child safety and privacy. Performed enforcement of PPI policies on Twitter by reviewing submissions and ensuring adherence to user safety and privacy requirements. Addressed escalated cases from partners, applied policy through Safety Appeals and Direct Message reviews, and coordinated escalation of complex or high-risk cases. Attended technical training sessions and supported onboarding processes for New Joiners and Rehires, such as account management tasks. Managed escalations through root cause analysis, ticket follow-up, and coordination with second-level support or other teams. Compiled reports and assigned ticket allocations to maintain timely support case resolution.
Skills & Expertise
Education
- Computer Hardware Servicing NCIIACEBA Science and Technology Institute · 2011 — 2013
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