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Glenn A. — Senior Sales and Customer Service Specialist from Philippines

Glenn A.

Senior Sales and Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Glenn P. is a seasoned Hybrid Sales and Customer Service Specialist with over 13 years of cross-industry expertise, ranging from technical support to education. He has excelled in roles requiring effective team coaching and the building of strong client relationships. Glenn's proficiency with CRM tools such as QuickBooks and Salesforce, combined with his ability to manage customer retention and handle billing disputes, underscores his diverse skill set. His professional journey includes significant roles at renowned companies such as Haulla, US Global Marketing, and Concentrix. In prior roles, he has delivered exceptional results in account management, cold calling, and technical support. Beyond technical acumen, Glenn has also contributed to education as an ESL and literature teacher, showcasing his passion for learning and teaching. As a certified English major and licensed teacher from Naga College Foundation, Glenn continues to leverage his skills in various domains, enhancing operational efficiency and customer satisfaction across sectors.

Experience

  • Account Manager

    Haulla · 2024 — 2025
    Engaged in client account management activities, fostering strong relationships to ensure satisfaction.
  • Cold Calling Agent

    US Global Marketing · 2023 — 2024
    Conducted cold calling to generate leads and contribute to sales efforts.
  • Hybrid Sales Rep / Chat & Email Support

    Concentrix · 2019 — 2022
    Provided chat and email support while performing sales tasks in a hybrid role.
  • Sales Consultant – Retention Department

    The Results CX – SiriusXM · 2018 — 2019
    Focused on customer retention, utilizing sales techniques to maintain client subscriptions.
  • Accounts Receivable Specialist – Energy Australia (Back Office)

    WNS Global Services · 2014 — 2018
    Managed accounts receivable tasks, ensuring accurate billing and payments processing.
  • Technical Support Specialist – DSL & Wireless Broadband (Chat Support)

    TeleTech Cainta – Telstra/Bigpond · 2013 — 2014
    Delivered chat support for technical issues related to DSL and wireless broadband services.
  • Quality Assurance Specialist – Turbotax & QuickBooks

    Sutherland Global Services, Camarines Sur · — — 2012
    Executed quality assurance processes for Turbotax and QuickBooks, assessing service performance.
  • Consultant – QuickBooks Welcome Call

    Sutherland Global Services, Camarines Sur · 2009 — 2011
    Performed welcome calls for QuickBooks, assisting new users in utilizing the software effectively.
  • Grade School Teacher – English, PRINCIPAL

    Saint Jude Thaddeus Learning Center · 2007 — 2009
    Instructed students in English, while also managing school operations as the principal.

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